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Owned and operated by Staycation Made, we are happy to answer questions about pergolas, patio sets, or your order.
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Frequently Asked Questions
How long does shipping take?
Orders typically ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI) is available on most orders within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status at any time.
What is your return policy?
We offer 30-day returns on eligible items. If your pergola, patio set, or fire pit table does not meet your expectations, please review our Return Policy page for full details on how to start a return.
Can I exchange an item for a different style or color?
We are happy to help with exchanges within the 30-Day Returns window. Contact us with your order number and the item you would like instead, and we will walk you through the process.
How do I choose the right patio furniture for my space?
Consider the size of your patio or deck, how many people you typically seat, and whether you prefer dining sets or lounge-style arrangements. Our product descriptions include dimensions to help you plan your layout.
Are your pergolas and furniture designed for year-round outdoor use?
Our pergolas and patio furniture are built with weather-resistant materials suited for outdoor conditions. We recommend reviewing each product's care instructions to get the most life out of your pieces across seasons.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Fast Response
We aim to reply to every inquiry within 24 hours during business days.
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30-Day Returns
Not the right fit for your patio? Our return policy gives you 30 days to decide.
Free Continental Shipping
Most orders ship free within the Continental U.S., with no order minimum required.
